As an independent company, not a franchise or chain, we are free to focus solely on what matters most: doing what is right for you and putting your best interests first, every time.
Learn more about our history below!
Our Story
In 2009, Peter Hajjar and Wes Thornton came together with a shared vision to build a company founded on integrity, exceptional service, and genuine care for people. From that meeting, Reliable Restoration was born. Wes took sole ownership of Reliable Restoration in 2016, focusing efforts on providing full-service restoration with an emphasis on water restoration.
Their mission was simple yet powerful: to raise the bar for the customer experience in the insurance restoration industry. Over the years, that vision has become the heartbeat of our company, guiding every project, every decision, and every interaction.
From the very beginning, Peter and Wes made a bold choice. Instead of becoming a “preferred vendor” tied to insurance carrier programs, they decided to stay truly independent, accountable only to our customers. This path wasn’t the fastest or easiest, but it allowed Reliable Restoration to stay true to its mission: putting customers’ needs first, always.
Doing The Next Right Thing
Reliable Restoration has earned the trust of homeowners across the region by delivering high-quality restoration services with honesty and compassion. Peter’s guiding phrase, “Do The Next Right Thing,” became more than just a saying; it became our company’s core philosophy.
Today, Reliable Restoration stands proud as one of the few restoration companies dedicated solely to serving you with integrity, professionalism, and a commitment to doing what’s right, every time.
How We Do Business
We handle every restoration project with honesty, care, and attention to detail. Our team upholds the highest ethical and professional standards, striving for your complete satisfaction and treating your home with the same respect and care we would our own.
Our Values
Reliable Restoration is more than a business; we provide restoration with a purpose. Through bold leadership, resilient systems, and high-performing teams, we live out our SUPER code of values. Read about them below.
- S – Systems: Precision that Protects. Our systems turn chaos into clarity and urgency into action.
- U – Urgency: Immediate Action, Lasting Impact. We move with purpose because your crisis can’t wait.
- P – Professionalism: Excellence in Every Detail. Professionalism isn’t just how we look. It’s how we lead.
- E – Ethics/Integrity: Doing Right, Every Time. We do what’s right even when it’s hard. Especially when it’s hard.
- R – Reputation: Built on Trust, Proven By Results. When stakes are high, people call us first – and recommend us next.
With proven systems and urgency, professional ethics, and a strong reputation, we live our core values and support our mission of delivering superior service and measurable results that exceed expectations, raise industry benchmarks, and ensure exceptional customer experiences. Through all this, we reach our vision of becoming the industry’s premier and most trusted restoration company.
Contact Us Today
Trust Reliable Restoration. We provide systems honed through years of experience with a sense of urgency that lets you know that you’re never on your own. Reach out today for more information about our restoration services.
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